Behind the Scenes: How American Airlines Uses Twitter to Enhance the Customer Experience
There is no question that social media outlets like Twitter have changed the way we interact with individuals, celebrities, public figures, and companies. With a few keystrokes you can speak to anyone and often have your voice heard. As Twitter became more...
UPDATE: Why you shouldn’t post boarding passes to social media
A few months ago I wrote an article and posted a video about why you should stop posting your boarding passes to social media: Unfortunately, we now have an example of yet another person who fell victim to this. WFAA (my local Dallas station) reports a sad story of a...CCLA
This work by Andy Luten is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
