Why You Shouldn’t Post Boarding Passes or Tickets to Social Media
Stop. Stop doing it. Stop posting pictures of your boarding passes and concert tickets to social media. Want to know why? I will tell you why.
Behind the Scenes: How American Airlines Uses Twitter to Enhance the Customer Experience
The American Airlines Twitter team provides some of the best customer service in the industry. I took a look behind the scenes to figure out how they do it.
UPDATE: Why you shouldn’t post boarding passes to social media
Andy reiterates a warning about posting boarding passes to social media, this time with a story about a woman whose flights were canceled by an online prankster.
CCLA
This work by Andy Luten is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
